So the day didn’t start off  very well (see post below).  Then I started sneezing and snotting uncontrollably (allergies).  Then this problem I’ve been having with my digital cable started getting worse. 

Every now and again, the picture and sound will freeze for a second or two when I’m watching TV.  Doesn’t matter what channel, or weather I’m recording on the DVR or not.  This isn’t a big deal, but the past day or two it’s gotten much worse, freezing every couple of minutes or so.

So I decided to call Comcast to see if they needed to boost the signal or whatever.  Well, to make a long story short . . . not only did my Comcast rep get a technician scheduled to fix the problem but offered me all kinds of extra channels and an internet upgrade for 6 months.  Sure it’s just a promotion, but my internet goes from 6 to 8 megs, and I get almost every channel possible for just .94 cents more a month for 6 months.  I just need to cancel the promotion before December 19th, but there will be a reminder on my bill about it.  The rep was very helpful and actually got stuff done for me, and offered me this promotion as compensation for being bothered by the problem. 

That’s very cool of them. 

It’s strange to have such bad, and then such good, customer service experience in one day.